For general inquiries, you can email us at info@miravobrand.com where our customer service team will be happy to help you with whatever you need! For returns, and support related questions, you can email support@miravobrand.com

Yes, of course!

As we aim to process orders as fast as possible, you must request any changes/cancellations within 1 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund (depending on the situation) after it is reviewed, received, and accepted for return.

We accept all major cards (VISA, Mastercard, AMEX, Discover) payments.

ll orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days unless you’ve selected “Priority Processing” option which will get processed on the same day. Please note that we don't ship on weekends.

Due to high demand, orders may take between 6-12 business days to arrive unless it is a custom made product which can take up to 2-4 weeks.

If your order isn't delivered within 30 days after shipping, you are eligible for a full refund.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Please contact support@miravobrand.com with any return/refund requests. Our team will review the request, and if it aligns with our refund policy, you can expect to receive your refund within 1-3 business days.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 3-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.